FAQs
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Why did you start Alba?
Because we were frustrated golfers. Alba was born from wanting a simpler, more inclusive way to organise games, meet players, and enjoy golf without the faff.
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What problem does Alba solve?
Alba makes casual golf easier to organise. No group chat chaos, no awkward money-chasing, and no club membership required.
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Who is Alba for?
Golfers who want to play more without jumping through hoops. Especially beginners, returners, social players, and time-poor enthusiasts.
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How does Alba help me find golf partners?
Alba shows you upcoming games near you and lets you join instantly. No need to know anyone beforehand.
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Does Alba work for beginners?
Absolutely. Alba is built for all levels, whether it’s your first round or your fiftieth.
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How does Alba match me with games?
We use filters like location, availability, play style and other preferences to recommend rounds that fit you.
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Can I use Alba if I don’t know anyone?
Yes. Alba is made for that. You can join solo, meet others through the app, and grow your golf circle, or bring friends along.
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Can I split booking costs with other players?
Yes. Alba uses secure payments so everyone pays their share upfront. No chasing people after the game.
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Is there a cost to using Alba?
No membership fees. You only pay your share of a round plus a Payment Protection Fee when you book.
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Who actually books the round?
The organiser. Alba helps connect golfers, but you or the organiser will first book directly with the course.
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Can I find partners based on skill level?
Yes. Alba lets you filter by experience level so you're matched with players at your pace.
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Why do I need Stripe Connect?
If you want to host a game and collect money from others, Stripe ensures secure payments and compliance.
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What happens if a player doesn’t show up?
If you've paid, your spot is locked in. No-shows are not eligible for refunds unless the organiser cancels the entire game after you’ve paid.
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What is the Protection Fee?
A small non-refundable fee added to every payment. It covers Stripe costs and helps protect you when mediating disputes.
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Can I get a refund if I cancel?
No, your payment is final unless the organiser cancels the game. Make sure you can commit before paying.
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What if the course cancels due to weather?
The organiser should mark the game as cancelled. We’ll refund all players (except the Protection Fee).
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I want to delete my data — how?
Email hello@golfalba.co and we’ll guide you through account deletion and data removal.
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How do disputes get resolved?
If there’s a serious disagreement, it may go to our internal review committee. Their decision is final.
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What happens if I repeatedly cancel or don’t show up?
Alba uses a fair play system. If you repeatedly miss games without warning, your account may be temporarily suspended or permanently banned.
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Can I bring someone who isn’t on Alba?
No, each participant must have an account and pay through the platform. This ensures transparency and coverage through our protection system.
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Can I rebook if I miss a game?
Yes, but the payment from your missed game is non-refundable and cannot be transferred. You’ll need to pay again for the new round.
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Can members of private golf clubs use Alba?
Absolutely. Club members can join or organise games just like everyone else. Alba is designed for everyone, whether you play twice a year or every weekend.
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Is Alba available in emergencies?
No, Alba is not an emergency communication tool. If you’re in danger or need urgent assistance, please contact emergency services directly.
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What happens to my photos or profile content?
By uploading content (like profile photos or bios), you grant Alba a licence to display, modify, and use it for in-app and promotional purposes, in accordance with our Privacy Policy.