Terms and Conditions


Alba Golf Platform: Terms and Conditions
Last updated: June 5th 2025

1. Introduction

Welcome to Alba. These Terms and Conditions ("Terms") govern your use of the Alba golf platform ("we", "us", or "our"), which facilitates the organisation of golf games and payments between users via Stripe Connect.

By signing up for and using Alba, you agree to be bound by these Terms. If you do not agree, do not use Alba.

2. Definitions

  • Organiser: A user who creates and manages a golf game on the platform.

  • Participant: A user who joins a game created by an organiser.

  • Game: A proposed round of golf including details such as time, date, course, and participants.

  • Stripe Connect: A third-party payment platform used to process all financial transactions.

  • Protection Fee: A non-refundable fee included in all participant payments to cover platform and transaction overheads.

3. User Eligibility and Account

  • You must be at least 18 years old to use Alba.

  • You must provide accurate and complete information when registering.

  • You are responsible for maintaining the security of your account.

4. Booking and Game Flow

  1. Users sign up and complete onboarding to set preferences (location, skill level, game type).

  2. Organisers must set up a Stripe Connect account before creating a game.

  3. Organisers propose a game with date, time, course, and participant criteria.

  4. Participants apply to join the game; organisers approve applicants.

  5. Once full, the organiser books the tee time via the course's website and pays upfront.

  6. Organiser inputs the total cost into Alba.

  7. Participants are then prompted to pay their share via Stripe Connect.

  8. Game is confirmed once all participants have paid.

5. Payments and Stripe Connect

  • All payments are processed via Stripe Connect.

  • Organisers receive reimbursement 24–48 hours after the game is completed, provided no disputes arise.

  • Alba is not a golf course, and does not accept or hold payments directly.

6. Refunds and Cancellations

a. If the organiser cancels the game:

  • Participants will be refunded their full share excluding the Protection Fee.

  • The organiser will not be reimbursed for the amount paid to the course.

b. If a participant cancels:

  • No refunds will be issued.

  • By paying, participants accept that their contribution is non-refundable unless the organiser cancels the game.

  • Refund requests may be handled manually through the chat feature, but Alba has no obligation to process or enforce them.

c. If the game is cancelled by the golf course:

  • The organiser should cancel the game via the platform.

  • Alba will issue participant refunds excluding the Protection Fee, and the organiser forfeits reimbursement unless external compensation is received.

7. The Protection Fee

  • Every participant payment includes a non-refundable Protection Fee, used to:

    • Cover Stripe transaction costs

    • Fund Alba operations

    • Support dispute mediation (if needed)

  • This fee is retained by Alba regardless of outcome (similar to an insurance fee on ticket platforms).

8. Disputes and Mediation

  • Disputes (e.g. no-shows, disagreements on game completion) may be submitted via in-app support or emailed to hello@golfalba.co

  • Alba may refer complex issues to an internal review panel (the "Committee") who will make a discretionary ruling.

  • Decisions of the Committee are final and not subject to appeal.

9. User Conduct and Fair Play

  • Users agree to:

    • Turn up on time

    • Respect others

    • Communicate clearly via in-app chat (this can be used should disputes occur)

  • Abuse, trolling, or repeated cancellations may result in suspension or account termination.

10. Alba’s Role and Liability

  • Alba facilitates games — we do not:

    • Book tee times directly

    • Guarantee a course’s availability

    • Validate every organiser or participant

  • We are not liable for:

    • Weather-based cancellations

    • Course policies or closures

    • No-shows or group conflicts

  • Third-Party Disclaimer: Courses are managed and booked independently. Alba is not responsible for errors or issues in tee time availability, pricing, or booking systems.

11. Early Access and Beta Use

  • Alba may be offered in beta or early-access format.

  • During this phase, users acknowledge that:

    • Features may change or be discontinued

    • Downtime or bugs may occur

    • Alba makes no guarantees of service uptime or support

12. Privacy and Data Protection (GDPR Compliance)

  • By using Alba, you consent to our use and processing of personal data in accordance with our Privacy Policy.

  • You have the right to:

    • Access your data

    • Request corrections

    • Request deletion of your data

    • Request data portability (in machine-readable format)

  • Requests can be made via the in-app support function or emailed to hello@golfalba.co.

13. Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms

  • You misuse the payment system

  • You are reported for inappropriate behaviour

14. Changes to Terms

We may revise these Terms at any time. We will notify users of material changes via in-app alerts or email.

15. Governing Law

These Terms are governed by the laws of England and Wales.

For questions, reach out via the in-app support function or email us at hello@golfalba.co.